To guarantee a refund, items must be in their original packaging and their original condition - and not laundered otherwise we may, at our discretion, refuse your return. Items that we have in stock are considered eligible for return within 30 days of the date of delivery. For international shipments - we will contact you with an estimate of shipping costs after you place your order you will be given a choice between paying the shipping costs or cancelling the order. Standard online policies will generally not apply to orders placed by phone, or for international orders. Customers residing in or near the Phoenix metropolitan area additionally have the option of picking up their order (when available) at no charge. However, we may arrange to have some orders shipped directly from their manufacturer. Our store is located in Scottsdale, Arizona, and we usually ship orders via UPS (sometimes USPS) where we have the order in stock. If you need an item by a specific date, please let us know beforehand so that we can verify costs and availability. However, the actual shipping method will be determined in part by actual shipping expenses, relative to funds paid. Exceptions may occasionally apply for large/heavy items, high quantities, or special circumstances.Įxpedited shipping options are available according to estimated expenses. Most orders over $100 will ship for about $10 to the United States.
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